Warranty and Liability Information

Website Ownership and Operation

This website, bestipmalta.com, is owned and operated by Best IP Malta, a business registered in Malta with the following details:

Business Name: Best IP Malta

Office Address: 67, Triq San Bartolomew, Qormi, QRM2182, Malta

VAT Number: MT25568333

Contact Information: Mob: +356 99933100

By using this website, you agree to our terms of use and acknowledge that all personal data and cookie information collected through this website will be handled in accordance with the GDPR and applicable Maltese law.

Product Warranty

We guarantee that our goods will match the stated description and specifications. Manufacturer’s guarantees and after-sales services are detailed in the documents accompanying the goods or available online on the respective manufacturer’s website, including the TV/TFT dead pixel policy. This warranty does not limit or affect your Legal Warranty or any other legal statutory rights.

Warranty Period and Validity

The warranty period starts from the date of purchase with a valid invoice. All warranties are valid only upon presentation of this Agreement, Invoice/Cashsale, and Fiscal Receipt along with manuals, software, and any other items, including the original packaging. Products must be inspected by our Servicing Department at 67, Triq San Bartolomew, Qormi, before any repair or replacement is carried out.

Repair and Replacement

Best IP Malta may repair or replace products and parts under warranty with comparable products and parts that comply with local standards and the manufacturer’s terms and conditions. Repairs or replacements do not reset the warranty period, but you are entitled to a warranty extension equal to the time the product is in service.

Customer Support and Advice

We are always ready to offer advice about our goods, including installation, compatibility, configuration, and product upgrades. We will take reasonable care when providing advice based on the general purpose for which you require our goods. However, without knowing the exact application and existing system specifications, we cannot warrant the suitability of any goods for your particular purpose.

Software and Data Responsibility

The manufacturer’s warranty covers hardware component failures only. Best IP Malta assumes no responsibility for any software installed subsequently. It is your responsibility to back up your hard drive contents before sending in the product for service, as data loss or reformatting may occur during repair. Best IP Malta will not be responsible for any damage or loss of programs, data, or information stored on any media, or any consequential damages.

Software Disclaimer

Any software supplied with the product, including the operating system, is provided “as is”. Best IP Malta does not warrant that the operation of any software will be uninterrupted or error-free, or that it will meet your requirements. Your product will be returned configured as originally purchased.

Third-Party Hardware and Software

Please remove all third-party hardware, software, features, parts, options, alterations, and attachments not warranted by Best IP Malta before servicing. Best IP Malta is not responsible for any loss or damage to these items.

Exclusions

This limited warranty does not cover:

  • Third-party accessories
  • Cosmetic damages
  • Damage or loss of software programs, data, or removable media
  • Damage due to natural disasters, accidents, misuse, normal wear and tear, abuse, negligence, commercial use, or modifications
  • Improper operation or maintenance
  • Connection to improper voltage supply or electrical power surge
  • Repairs by unauthorized parties
  • Use of non-approved components
  • Use of pirated software

The warranty is invalid if the product’s serial number has been altered or removed. Best IP Malta does not guarantee compatibility with other parts or peripherals.

Ownership and Replacement

Any defective components replaced under this warranty become the property of Best IP Malta. We may use various vendors’ components for repairs as required. Replacement products may be new or refurbished, with functionality at least equal to the original product.

Limitations of Liability

Goods are not sold on a trial basis and may be supplied in cosmetically different packaging. All trademarks and logos are acknowledged. Goods remain the property of Best IP Malta until fully paid for. In case of unresolved complaints, you can refer disputes to the EU’s Online Dispute Resolution Platform at http://ec.europa.eu/consumers/odr/.

To the extent allowed by local law, Best IP Malta will not be liable for direct, indirect, special, incidental, or consequential loss or damage. Our total liability shall not exceed the price paid for the product.